Discovering Hidden Profit
No matter what business you are in today, you are experiencing disruption. Business landscapes are changing fundamentally, and our job as leaders is to anticipate, keep up with, and attempt to stay ahead of these disruptions. Ironically, though, with all of this disruption, the goal of business itself has not changed.
We must continue to maximize customer value at the lowest possible total cost, all while showing respect for people and our communities.